Frequently asked questions
What is Narmda?
What is Narmda?
Narmda is an online marketplace bringing authentic Indian products to customers across the United States. We carefully source products from trusted Indian brands, artisans, and manufacturers to ensure quality and authenticity.
Where do you ship?
Where do you ship?
We currently offer free shipping across the United States. We're excited to announce that worldwide shipping will be launching soon, making authentic Indian products available to customers around the globe.
Is shipping free?
Is shipping free?
Yes! We offer FREE standard shipping on all orders across the United States-no minimum purchase required.
We're also excited to announce that worldwide free shipping is coming soon, so customers around the globe will be able to enjoy authentic Indian products delivered right to their doorstep at no additional shipping cost. Stay tuned for updates as we expand internationally!
How long does shipping take?
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 10–15 business days, depending on your location and the shipping method selected at checkout.
How can I track my order?
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your package in real time.
You can also track your order anytime by visiting our Order Tracking page: Click Here
Simply enter your tracking number or order details to view the latest shipping updates.
Are your products authentic?
Are your products authentic?
Yes. We work with trusted suppliers and manufacturers to offer genuine Indian products. Every item is selected for its quality, craftsmanship, and authenticity.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards through Shop Pay, Shopify's fast and secure checkout. Depending on your location and device, you may also see additional payment options such as Apple Pay, Google Pay, and other secure methods supported by Shop Pay.
All payments are processed using industry-standard encryption to keep your personal and payment information safe and secure.
Can I cancel my order?
Can I cancel my order?
Orders can be canceled if they have not yet been processed or shipped. Please contact our support team as soon as possible if you need to cancel your order.
What is your return policy?
What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in their original packaging, and returned with proof of purchase. Certain items, such as perishable foods, personalized products, and some personal care items, cannot be returned.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and photos of the issue. We'll work quickly to resolve it.
Do I have to pay customs or import fees?
Do I have to pay customs or import fees?
No. Our pricing is transparent, and customers are not expected to pay unexpected import fees on standard U.S. deliveries.
How can I contact customer support?
How can I contact customer support?
You can reach our customer support team by emailing support@narmda.co. We're happy to assist with orders, returns, product questions, and general inquiries.
Is my personal information secure?
Is my personal information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your personal information. We never sell your personal data to third parties.
Do you offer discounts?
Do you offer discounts?
Yes! New customers can sign up for our newsletter to receive exclusive offers and special promotions. Be sure to check our website regularly for seasonal sales.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your shipping address. Contact us as soon as possible with your order details.