Frequently asked questions

check_box

What is Narmda?

Narmda is an online marketplace bringing authentic Indian products to customers across the United States. We carefully source products from trusted Indian brands, artisans, and manufacturers to ensure quality and authenticity.

We currently offer free shipping across the United States. We're excited to announce that worldwide shipping will be launching soon, making authentic Indian products available to customers around the globe.

Yes! We offer FREE standard shipping on all orders across the United States-no minimum purchase required.

We're also excited to announce that worldwide free shipping is coming soon, so customers around the globe will be able to enjoy authentic Indian products delivered right to their doorstep at no additional shipping cost. Stay tuned for updates as we expand internationally!

Most orders are processed within 1–3 business days. Delivery typically takes 10–15 business days, depending on your location and the shipping method selected at checkout.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your package in real time.

You can also track your order anytime by visiting our Order Tracking page: Click Here

Simply enter your tracking number or order details to view the latest shipping updates.

Yes. We work with trusted suppliers and manufacturers to offer genuine Indian products. Every item is selected for its quality, craftsmanship, and authenticity.

We accept all major credit and debit cards through Shop Pay, Shopify's fast and secure checkout. Depending on your location and device, you may also see additional payment options such as Apple Pay, Google Pay, and other secure methods supported by Shop Pay.

All payments are processed using industry-standard encryption to keep your personal and payment information safe and secure.

Orders can be canceled if they have not yet been processed or shipped. Please contact our support team as soon as possible if you need to cancel your order.

We offer a 30-day return policy for eligible items. Products must be unused, in their original packaging, and returned with proof of purchase. Certain items, such as perishable foods, personalized products, and some personal care items, cannot be returned.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and photos of the issue. We'll work quickly to resolve it.

No. Our pricing is transparent, and customers are not expected to pay unexpected import fees on standard U.S. deliveries.

You can reach our customer support team by emailing support@narmda.co. We're happy to assist with orders, returns, product questions, and general inquiries.

Absolutely. We use industry-standard encryption and secure payment processing to protect your personal information. We never sell your personal data to third parties.

Yes! New customers can sign up for our newsletter to receive exclusive offers and special promotions. Be sure to check our website regularly for seasonal sales.

If your order has not yet been shipped, we may be able to update your shipping address. Contact us as soon as possible with your order details.