Returns & Exchanges
At Narmda, customer satisfaction is our priority. We carefully inspect every order before it is shipped to ensure it meets our quality standards. If you are not completely satisfied with your purchase, we're here to help.
Our 30-Day Hassle-Free Return Policy allows you to return eligible unused items in their original condition and packaging for a full refund or exchange. Please review the details below.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging whenever possible. You must also provide your order number or proof of purchase. If your item is damaged, defective, or incorrect, please include clear photos or videos showing the issue so we can process your request as quickly as possible.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns on food products, beverages, dietary supplements, cosmetics, skincare products, personal care items, or any other product that cannot be resold once opened or used, unless the item arrives damaged, defective, or incorrect.
Additionally, the following items are not eligible for return:
1. Customized or personalized products.
2. Clearance or final sale items.
3. Gift cards.
4. Products damaged due to misuse, improper handling, or customer-caused damage.
Refunds
Refund requests may be submitted within 30 days of receiving your order.
If your item arrives damaged, defective, incorrect, or has a manufacturing defect, Narmda will provide a full refund or a free replacement. In many cases, you will not be required to return the product.
If you wish to return an eligible item for personal reasons, such as ordering the wrong product, changing your mind, or no longer needing the item, you may return it for a full refund once the item has been received and inspected. In these cases, the customer is responsible for return shipping costs. Depending on the situation, we may also offer a partial refund while allowing you to keep the product.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during weekends, holidays, promotional events, or periods of high order volume. Additional processing time may also be required if order verification is necessary.
Once your order has shipped, you will receive a confirmation email containing your tracking information, where available.
Please note that order processing time is separate from shipping and delivery time.
Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
Most refunds are processed within 5–7 business days, although the exact timing depends on your payment provider or financial institution.
Shipping charges are non-refundable unless the return is due to an error on our part. If a returned item is required, any applicable return shipping costs may be deducted from the refund.
Order Cancellation
Orders may be canceled within 60 minutes of being placed for a full refund.
After this period, your order may already be in processing or prepared for shipment, and cancellation may no longer be possible.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly send a replacement at no additional cost.
If you would like to exchange an eligible item for personal reasons, please contact our support team within 7 business days of receiving your order. We will do our best to accommodate your request based on product availability.
Return Process
To begin a return or refund request, please contact our customer support team and provide your order number, the reason for your request, and photos or videos if applicable.
Please do not return any item without first contacting us and receiving return authorization, as unauthorized returns may not be accepted.
Once your request has been approved, we will provide detailed return instructions, including the appropriate return address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable. We recommend using a trackable shipping service when returning an item, as Narmda cannot be responsible for packages lost during return transit.
Delivered but Not Received
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible with your order number, tracking number, and any available information from the shipping carrier.
Our support team will work with the carrier to investigate the issue and help reach a satisfactory resolution.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
Email: support@narmda.co
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
We aim to respond to all inquiries within 1 business day.
Narmda reserves the right to interpret and apply this Return & Refund Policy where necessary.